Privacy policy

Information collection

SneakerHouse respects user privacy. We collect information you provide to us directly:

• Full name, email address, phone number
• Shipping address
• Payment details (processed securely through the payment provider)
• Order history

Use of information

• Processing orders and shipments
• Sending order status updates
• Sending marketing information (can be cancelled at any time)
• Improving the browsing experience on the site
• Preventing fraud and securing systems

Data security

We take advanced security measures to protect your personal information, including data encryption (SSL/TLS), secure storage, and limited access control.

Information sharing

We do not sell or share personal information with third parties, except for service providers required to fulfill the order (payment processor, shipping company). These providers are obligated to maintain your privacy.

Cookies

The site uses cookies to improve the browsing experience, save the cart, and track usage statistics. You can manage cookie settings through your browser.

Your rights

You can request to view, correct, or delete your personal information at any time by contacting us.

Email: support@sneakerhouse.co.il

Legal framework

Collection, retention, use and transfer of information by the company are carried out in accordance with the Israeli Privacy Protection Law, 1981, and its regulations, and with the Israeli Consumer Protection Law, 1981, insofar as they relate to databases and direct marketing.

Types of cookies used

• Essential cookies: required for site operation, shopping-cart management and account login.
• Functional cookies: save language preference, currency and display settings.
• Analytics cookies: help us understand how the site is used and improve it.

You may block or delete cookies via your browser settings. Blocking essential cookies may impair site functionality.

Data retention period

Information is retained in the company database for the period required to complete the order, meet accounting and tax obligations under the law, and for a reasonable period thereafter for handling complaints, warranties and inquiries.

Where your data is stored

Site data is hosted on cloud infrastructure servers (Render) located in Europe. Payment processing is performed on the servers of PayMe (Isracard) in Israel.

Marketing communications

With the customer's consent, the company may send updates and promotions by email. Every marketing email will include an unsubscribe link. You may also unsubscribe by emailing support@sneakerhouse.co.il.